FAQs

How do I create a profile and apply for positions?
To create a profile, click on the "Sign in" link in the top right corner of the Job Search page. After reviewing and accepting the privacy agreement, click on the button for "New User" and follow the prompts to create a user name and password. Once you have created the account, use the fields available on the "Job Search" tab to search for positions. Once you have found a position you are interested in, click on the "Apply Online" button below the posting to edit and submit your application. If you do not find a position posted that matches what you're looking for, please submit a general profile by selecting "Create/Access my profile" on the right hand side of the job search results.

How do I edit my profile?
Click the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click "Login." Once logged in, select "My Account Options." Under each Section Header, click "Edit" to update the information as desired.

How do I subscribe/unsubscribe to receive job alert emails?
To subscribe/unsubscribe from notifications, you need to access your profile. Click the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click "Login." At the top of the page, click the "My Account Options" link. Navigate down to the last section titled "Correspondence" and select "Edit." Check/Uncheck the box for "Send me an email notification whenever a new position matching my profile is posted (job posting notification)." and click "Save."

I have forgotten my password.  What should I do?
In order to retrieve your password, click on the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, you must click "Forgot your password?". Enter your username and email address in the appropriate fields and click OK. You will receive a Change Password email. Open this email and follow the instructions. If you are having problems with the link, please open the attachment sent with the email and try again. Please note that this email will only be good once to access the application process or change your password. Once you reach the change password screen, enter the requested information. The temporary password in the email should be entered in the Old Password field. Select your new password keeping the following in mind:

  • It must contain between 6 and 32 characters. Use only characters from the following set: ! # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~ It must contain at least 1 letter(s) (ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz)
  • It must contain at least 1 numeric character(s) (0123456789)
  • It must not contain more than 2 identical consecutive characters (AAA, iiii, $$$$$ ...)
  • It must not contain your username

I have forgotten my username. What should I do?
In order to retrieve your username, click on the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, you must click "Forgot your username?". Enter your email address in the appropriate field and click "Validate."

How do I change my password?
Click the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click "Login." Once logged in, select "My Account Options". Select "Edit" next to the section titled "Login Information." Enter your current password and new password in the corresponding fields. If you have forgotten your password, click on the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, click "Forgot your password?". Enter your username and email address in the appropriate fields and click OK. You will receive a Change Password email. Open this email and follow the instructions. If you are having problems with the link, please open the attachment sent with the email and try again. Please note that this email will only be good once to access the application process or change your password. Once you reach the change password screen, enter the requested information. The temporary password in the email should be entered in the Old Password field.

How do I withdraw from a position?
Click the "Sign In" link in the top right corner of the job search page. After reviewing/accepting the privacy agreement, enter your username and password and click "Login" then select "My Job Page." Click the "Withdraw" link next to the application from which you wish to remove your submission. Enter a short explanation regarding the reason for withdrawal and click "Yes."

How do I cancel job alert emails?
To subscribe/unsubscribe from notifications, you need to access your profile. Click the "Sign In" link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click "Login." At the top of the page, click the "My Account Options" link. Navigate down to the last section titled "Correspondence" and select "Edit." Check/Uncheck the box for "Send me an email notification whenever a new position matching my profile is posted (job posting notification)." and click "Save."

Other issues
If the issue you're experiencing is not covered on this page, please click here to send an email to our support group and we'll follow up within one business day. Please note that our support group CANNOT accept resumes or applications via email, and is not equipped to provide updates on the status of your application. We also are not able to forward your email to any other group within the Rio Tinto organisation.